We also offer extended hours appointments from 18:30 until 19:30 on Monday and Tuesday evenings and one Saturday nurse clinic per month.

Extended hours are for pre-booked appointments only. 

When extended hours sessions fall on a Bank Holiday full re-provision will be made within the same week.

Patients can contact the NHS out of hours service when the Practice is closed by dialling 111 (one, one, one).

Calls to the NHS 111 service are free from landlines or mobile phones.

You can call NHS 111 if you need medical help or advice outside of Practice hours or if you are uncertain what service you need. It is not for routine enquiries such as booking appointments, repeat prescriptions or test results.

You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

• you need medical help fast but it's not a 999 emergency
• you think you need to go to A&E or need another NHS urgent care service
• you don't know who to call or you don't have a GP to call
• you need health information or reassurance about what to do next

For less urgent health needs, contact a local pharmacist, visit safe health information websites such as https://what0-18.nhs.uk/ or https://www.nhs.uk/ and if you need further advice contact your GP practice.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

How does it work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out of hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.

If you have a medical emergency or are experiencing chest pain or stroke symptoms you should always call 999 for the ambulance service.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

The nearest major Accident Department is at Poole Hospital NHS Trust, Longfleet Road, Poole. Patients requiring stitches or x-ray as a result of injury should go directly to the Hospital.

Minor Injuries Unit - Victoria Hospital, Wimborne - via 111

A Nurse led service assessing and treatment of minor injuries and illness for adults & children.  They offer advice & treatment of lacerations, burns & wounds, musculoskeletal injuries including sprains & strains to legs and arms and fractures, head injuries, eye injuries, foreign bodies, assessments following a fall in the elderly.

They can offer treatment & advice for minor illnesses such as coughs & colds, asthma, bites & stings, rashes & allergic reactions, earache & sore throats and emergency contraception.

Following injury/illness they can arrange follow up care with GP, out of hours GP, clinics & refer directly to A&E or the on-call hospital specialities. Opening hours are  8am-8pm Monday to Sunday.