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A thank you to our Team and Patients from the Partners.
We would like to acknowledge the achievement of our Team at Walford Mill Medical Centre. At a time of national crisis in the NHS where expectations outweigh reality, our staff continue to help patients to the best of their ability. This has been recognised by the yearly GP Survey and monthly Friends & Family Survey. In the GP Survey 92% of respondents found our Receptionists (Care Navigators) helpful, 97-99% found their healthcare professional gave them enough time, listened to them, treated them with care and concern and met their needs. The monthly Friends and Family response consistently shows over 98% would recommend WMMC.
Shockingly, there are weekly incidents of verbal aggression to our Team. Although a minority, it has a negative impact on stretched staff who come to work to help people. We are human and fallible but many frustrations lie in things beyond our control - National Safety Prescribing Guidance, long hospital waits, private appointments to name a few. Our Practice ethos is for equitable and timely care for all based on clinical need. A sincere thank you to our patients for self-managing where possible, working with us, your patience, kindness and positive feedback.
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We are acting very cautiously and are maintaining the need for:
Face coverings for those with respiratory symptoms
It is our duty to do all we can to keep both our patients and our staff safe whilst we deliver our care.
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Health Chiefs in England are encouraging parents to be aware of the signs of respiratory illnesses in young children, as data from Public Health England (PHE) shows cases are starting to rise in parts of the country. Respiratory illnesses, including colds and respiratory syncytial virus (RSV) are very common in young children and we see them every year. Click here for more information.
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Worried about your child? Visit the Healthier Together website: click here for helpful advice and reassurance. The 0-18 website is designed to give reassurance, help you know when you should be worried, and offer care advice when your child is ill.
Visit the new Castleman Youth page for information on what services are available to young people including the Castleman and Public Health self care video.
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The YOU Trust is a charity that has been supporting vulnerable people across Hampshire, Dorset, Somerset, the Isle of Wight, and West Sussex since 1985. We work across a wide range of specialist areas from Learning Disabilities to Mental Health and Stalking, Domestic Abuse & Sexual Violence Services and everything we do is about ensuring the people we support can have the life they want. For more information see You First.
