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Complaints

We understand it can be an upsetting time when you have a cause to complain so we have a clear complaints process to enable our patients to share any concerns with us so that we can make any positive alterations. If you wish to discuss your concerns please contact the practice Complaints Lead in the first instance on 01202 886999 or alternatively you can email any feedback to walford.mill@nhs.net or use the contact us form via the website.

If you wish to make a formal complaint, please follow the complaints process outlined in out comments, concerns, compliments and complaints document here.

It can be helpful to bullet point a brief summary of your complaint and include the points you wish to be investigated to ensure a comprehensive investigation is performed. You can access independent support with making your complaint via Dorset Advocacy https://www.dorsetadvocacy.co.uk/.



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